Campbell Hall Rehabilitation Center Cited for Pressure Ulcers, Staffing

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Campbell Hall Rehabilitation Center has received a total of 77 citations since 2017 for being of violation of public health code and for failing to properly care for their residents.

Campbell Hall Rehabilitation Center received 77 citations for violations of public health code between 2017 and 2021, according to New York State Department of Health records accessed on January 7, 2022. The facility was recently placed on the Centers for Medicare and Medicaid Services’ list of “Special Focus Facilities” candidates, meaning it has a record of serious citations. The Campbell Hall nursing home’s citations resulted from a total of 15 inspections by state surveyors. The deficiencies they describe include the following:

1. The nursing home did not provide adequate pressure ulcer care. Section 483.25 of the Federal Code stipulates that nursing homes must provide residents with necessary care and treatment to promote the healing of pressure ulcers. An August 2021 citation found that Campbell Hall Rehabilitation Center failed to ensure such for one resident. The citation states specifically that the resident’s records contained “no consistent documentation… to prove that that interventions and treatments were administered in accordance with the written care plan, and physician’s orders.” In interviews, facility nurses said that they conducted wound treatment but neglected to record it, with one saying that they “sometimes overlook signing treatments” in the resident’s records. A Certified Nursing Assistant said in one interview that she had observed the resident’s wound deteriorating and accordingly reported this to a nurse. The citation states that this deficiency had the “potential to cause more than minimal harm.”

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The nursing home has a record of serious violations and has been cited for not properly taking care of pressure ulcers, they did not prevent medication errors from occurring with residents, and they failed to maintain a sufficient amount of staff in order to meet the needs of the residents.

2. The nursing home did not adequately prevent medication errors. Under Section 483.45 of the Federal Code, nursing homes must keep residents “free of any significant medication errors.” A June 2021 citation found that Campbell Hall Rehabilitation Center failed to ensure such. The citation specifically describes one resident who had “three omissions of Intravenous antibiotics” and another whose insulin amounts were not documented in their Medication Administration Record. A plan of correction undertaken by the facility included educational counseling of relevant nursing staff. 

3. The nursing home did not maintain sufficient nursing staff. Under Section 483.45 of the Federal Code, nursing homes must ensure the availability of sufficient nursing staff to meet residents’ needs. A June 2021 citation found that Campbell Hall Rehabilitation Center failed to ensure such. The citation states specifically that Certified Nursing Assistant staffing levels “were below the facility assessed minimum levels” for three separate months in 2021. In an interview, the facility’s administrator said she was aware of the issue, telling a surveyor that “I realize that staffing is an issue here, we’ve gotten nurses now but CNAs, we need more.” A plan of correction undertaken by the facility included the implementation of “a variety of measures to recruit and retain nursing staff,” such as advertisements and the review of new agency contracts.

The attorneys at the Law Offices of Thomas L. Gallivan, PLLC work diligently to protect the rights of nursing home residents.  Please contact us to discuss in the event you have a potential case involving neglect or abuse.

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